Prevent Carrier Trouble Before it Occurs.

Prevent Carrier Trouble Before it Occurs

Contact your Telephone System Vendor before Committing to a Carrier Contract and Changing your Service.

• Wonder if you’re Paying too much for Voice & Internet Service?
• Wanting to Change Carriers due to Poor Service?
• Is your Internet to Slow, Need more Bandwidth?

Ask your phone system vendor for help.

Carrier service representatives often do not consider how your phone system has been designed. This can cause catastrophic problems when it comes time to switch over to your new service. Problems can result in hours of down time in which your customers can't reach you and it can take days to weeks to get all of the issues resolved. Read the example scenario below, this example is taken from many real experiences.



Seuss, Dr. (1960). One Fish Two Fish Red Fish Blue Fish. New York, NY: Random House



Example Scenario:

You have found and chosen a new carrier. The carrier seems decent, they have a reputable name, the sales representative was nice and funny, and your going to save big money.

The day of the change over to the new carrier arrives. You notice the sound of silence in your office, hmmm, the phones are not ringing?

Suddenly your cell phone rings and shatters the eerie silence. The person on the other end says when they call your office no one answers, it just rings and rings and rings? You test, and you get the same results, but you don't hear any phones ringing in your office? Then one of your employees walks up and says that no one can make an outgoing call.

You frantically search for the carrier reps business card and quickly call only to reach their voicemail, your hear the first few words, “Vacation Alert…” and you hang up. You call the carrier support line and hold until you reach someone in support. You explain the issue and they ask if your phone system vendor has been out yet. You state that they have not and ask why they would need to be, no one had mentioned that they needed to be involved. They explain that the phone system vendor must connect your new service to your phone system.

You hang up with the carrier support person and call your phone system vendor. They answer your call and ask if you would like emergency service. Of course you need emergency service, it's been hours now and you customers are getting ring no answer when they call your business. How much business has been lost? The dollar signs are rolling through you brain, what are customer's thinking with no one answering?

You phone system vendor routes an engineer to your location as quickly as possible. The engineer arrives and finds that the type of phone line service the carrier sold you is not the same as the type of service that connects to your phone system.

Now your phones are still not ringing into your office but the phone system tech was able to reach the carrier support desk and have them forward your main business number to your cell phone. This enables one call at a time can get to you, other callers calling at the same time still get ring no answer.

What happens next….
Sometimes the phone system vendor can provide rental equipment until the carrier service gets corrected. Sometimes a few other lines can be forwarded to other cell phones until the carrier service gets corrected. Maybe other options are presented but the end result is...

The End Result:

A Big Expensive Mess

Lost Business, Confused Customer's, A Huge Headache

 

The Solution:

To prevent trouble before it occurs, contact your telephone system provider before committing to a carrier contract and changing your service. Your vendor can be a tremendous asset in helping you work with voice and data carriers. Understanding and conveying the voice and data service needs of your business and helping you to understand the differences between carrier offerings can be very beneficial. Additionally, some vendors will do this for at no charge to the customer, though they likely get some incentive from the chosen carrier. One of the important and helpful reasons to use your phone system vendor to get your voice & data service is because they will likely have experience getting through the bureaucratic maze when you need help and when lost calls and internet service outages means lost business.